Our Commitment to Protecting Your Information
Your personal information on the gtt99 platform is completely safe and confidential. In this policy we explain how your information is collected, used, and kept secure.
Table of Contents
Introduction
gtt99 is a trusted online entertainment platform in Bangladesh. We take our users' privacy very seriously. This privacy policy ("Policy") explains what personal information is collected when you use the gtt99 platform, how that information is used, how it is kept secure, and what rights you have in this regard.
By using our website (https://gtt99.cam) or related services, you are considered to have agreed to the terms of this privacy policy. If you have any objection to any part of this policy, please refrain from using our services and contact us.
The gtt99 platform is only for individuals aged 21 or older. We do not knowingly collect personal information from minors.
Information We Collect
We collect the following types of information during registration and use of the gtt99 platform:
2.1 Personally Identifiable Information
- Full name and date of birth (for age verification)
- Email address
- National ID card or passport details (for identity verification)
- Address and location-related information
2.2 Financial Information
- bKash, Nagad, or Rocket account numbers (for processing transactions)
- Deposit and withdrawal history
- Wallet balance and transaction dates and amounts
2.3 Technical and Usage Information
- IP address and device type
- Browser type and version
- Time and duration of access to the platform
- Gaming activity and preference data
- Information collected through cookies and similar tracking technologies
How We Collect Information
We collect your information in the following ways:
3.1 Directly from You
- Information provided during account registration
- Information provided when contacting customer support
- When filling out deposit and withdrawal forms
- Documents submitted during the identity verification process
3.2 Automatically
- Through cookies and log files when you visit the platform
- Gaming session data is recorded automatically
- Technical information collected from your device and browser
3.3 Through Third Parties
- Transaction confirmation information from payment processors (bKash, Nagad, Rocket)
- Verified information from identity verification service providers
- Anonymized user behavior data through technical analytics services
Purpose of Using Information
We use the information we collect only for the following legitimate purposes:
4.1 Account Management and Identity Verification
We use your personal information to create, maintain, and secure your account, and to verify your age and identity. This is essential for the security of the platform.
4.2 Financial Transaction Processing
Your financial information is used to successfully process your deposit and withdrawal requests, maintain transaction history, and prevent financial irregularities.
4.3 Providing Customer Support
Your contact information is used to resolve your issues, review complaints, and provide 24/7 live chat support in Bengali.
4.4 Ensuring Responsible Gaming
Information is used to analyze users' gaming patterns to identify problematic behavior and provide necessary support.
4.5 Security and Fraud Prevention
Technical data and transaction patterns are monitored to prevent account hacking, money laundering, and other fraudulent activities.
4.6 Service Improvement
Anonymized usage data is analyzed to improve the platform's functionality and user experience.
4.7 Marketing Communications
With your consent, we may contact you by email to inform you of bonus offers and promotional information. You may request to stop receiving these communications at any time.
Data Storage and Security
Protecting your information is our highest priority. We follow industry-standard security practices:
5.1 Technical Security Measures
- SSL/TLS Encryption: All data between your browser and our servers is transmitted over encrypted connections.
- Data Encryption: Sensitive information remains encrypted even when stored.
- Firewall and Anti-Virus: Robust network security measures are in place to prevent unauthorized access.
- Two-Factor Authentication: An additional layer of security for accessing your account.
5.2 Data Retention Period
We retain your information for as long as your account is active. Even after account closure, certain information may be kept for a defined period for legal obligations, dispute resolution, or fraud prevention purposes. Once that period has passed, the information is securely deleted or anonymized.
5.3 Staff Access
Your personal information can only be accessed by authorized staff who need it to perform their professional duties. All staff are bound by strict confidentiality agreements.
Sharing Information with Third Parties
gtt99 does not sell your personal information. Information may be shared with third parties only in the following limited circumstances:
6.1 Payment Processors
The necessary information is shared with bKash, Nagad, and Rocket to complete your transactions. These organizations have their own privacy policies.
6.2 Identity Verification Services
The minimum required information is shared with trusted third-party verification services to confirm your identity at the time of registration.
6.3 Legal Obligations
We are required to provide information upon a lawful request from law enforcement authorities or a court order.
6.4 Technology Service Providers
Operational data may be shared with partners for server hosting, analytics, and other technology services — they provide services under strict confidentiality agreements.
Cookies and Tracking
The gtt99 platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
7.1 Types of Cookies
- Essential Cookies: These are necessary to maintain login sessions and ensure security.
- Functionality Cookies: These remember your preferences (such as language).
- Analytics Cookies: These help analyze how the platform is used.
7.2 Cookie Controls
You can control or disable cookies from your browser settings. Please note, however, that disabling certain cookies may cause some features of the platform to not work properly.
Your Rights
You have the following rights regarding your personal information:
8.1 Right to Access Information
You have the right to know what information we hold about you and to receive a copy of that information.
8.2 Right to Correct Information
If any of your information is incorrect, you can request that it be corrected. This can be done through account settings or customer support.
8.3 Right to Delete Information
In certain circumstances you have the right to request that your information be deleted. However, some information may need to be retained due to legal or regulatory obligations.
8.4 Right to Restrict Processing
In certain circumstances you may request that the processing of your information be limited.
8.5 Right to Stop Marketing Communications
You may request to stop receiving promotional emails or notifications at any time. This will have no effect on the delivery of core services.
To exercise these rights, please contact us at [email protected]. We will endeavor to respond within 30 days.
Account Closure and Data Deletion
If you wish to close your gtt99 account, please contact us via live chat or email.
9.1 Account Closure Process
Upon receiving a request to close your account, we will:
- Return any outstanding balance to your designated payment method.
- We will deactivate the account.
- We will delete or anonymize your personal information as quickly as possible, beyond what is required by law.
9.2 Mandatory Data Retention
Even after account closure, records of financial transactions, identity verification documents, and dispute-related information may be retained for a specified period to meet legal obligations.
Regarding Minor Users
gtt99 strictly provides services only to individuals aged 21 or older. We do not knowingly collect information from minors.
Through the age verification process at registration, we ensure that no minor is able to use the platform.
If we have inadvertently collected information from a minor, the relevant account will be closed immediately upon becoming aware of this, and the information will be deleted.
If parents suspect that their underage child is using the platform, please notify us immediately at [email protected].
Changes to the Privacy Policy
This privacy policy may be updated from time to time due to business needs, legal changes, or service improvements.
11.1 Notice of Changes
For significant changes, we will:
- Display a notice on the main page of the platform.
- Send a notification to the registered email address.
- Update the "Effective Date" on this page.
11.2 Continued Use After Changes
Continued use of the platform after the updated policy is published means you consent to the new policy. If you object to the new policy, please request that your account be closed.
Contact Us
If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact us in the following ways:
Live Chat
24/7 Support in Bengali
For immediate assistance
We will try to respond to your inquiry within 30 days. Complex requests may take longer, but we will keep you informed of the progress.
Your privacy is our responsibility
At gtt99, every transaction and personal detail you share is protected with SSL encryption. Our 24/7 live chat support is here for any questions you may have.
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